Join our team as an Automation Engineer at Focus Group

Job Title Automation Engineer

Salary Up to £40,000

Location UK Remote (must be able to travel to Shoreham occasionally)

Who we are

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation.

What we’re looking for

We believe the future of MSP’s lies in automation and self-service so were now looking for a passionate Automation Engineer to help us transform the customer journey, from service ordering to support, into a seamless, self-serve experience.

As our Automation Engineer, you’ll join a team that are the architects behind self-service capabilities that wow our customers and boost internal efficiency. You’ll collaborate across teams to automate workflows, streamline processes, and deliver intuitive platforms that empowers users.

What’s in it for you?

• Opportunity to work with cutting-edge technology
• Collaborative and supportive work environment
• Commitment to professional growth and development

What will you do?

As our Automation Engineer you will work with key stakeholders and other automation experts to:

• Develop solutions using technology to support the businesses and customers automation and integration requirements
• Produce documentation related to the produced tools (how to guides, technical manuals)
• Provide support and troubleshooting to existing scripts and tools built to provide automation efficiencies, for both internal usage and customer facing
• Work with the Technical Leads and Proactive Services teams to develop automation activities for our RMM Tools (Datto)
• Using technology and RPA tools, provide support on the automation of repeat activities within the organisation such as billing activities
• Provide support on complex technical faults relating to SQL, PowerShell etc

What you’ll need

✔️ Windows client and server scripting knowledge
✔️ PowerShell scripting experience across a large estate
✔️ Experience in administering and supporting the latest Microsoft Technologies
✔️ Hands-on operational approach with the willingness to get involved with a range of business activities
✔️ Strong analytical skills to assess complex processes and identify automation opportunities

✔️Experience with databases and database management including Microsoft SQL

Nice to have

✔️Worked in an IT or Telecom Managed Service environment previously

✔️Knowledge of RPA technologies and tools

✔️Knowledge of Microsoft applications including PowerBI and PowerApps

✔️Rewst (or other low-code automation platform experience)

Why join Focus Group?

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG. IND1