Are you passionate about technology and love solving IT challenges? Do you thrive on providing excellent support and ensuring smooth operations for businesses? If so, we want YOU to be part of our dynamic team!

As a 1st Line Support Technician , you’ll be at the frontline of IT support, tackling a variety of tech issues with speed, professionalism, and a customer-first mindset. Whether it’s over the phone, through remote assistance, or in person at a client’s office, you’ll be the go-to expert for resolving technical challenges. No two days are the same–you’ll diagnose, troubleshoot, and fix issues while also collaborating with colleagues and escalating complex problems when needed. Plus, you’ll get hands-on experience installing new equipment for clients!

What You 'll Be Doing:

• Providing excellent IT support to our clients, ensuring issues are resolved efficiently within our service level agreements
• Managing and resolving infrastructure-related tickets through our RMM solution
• Proactively following up on tickets and keeping customer satisfaction a top priority
• Visiting client sites when needed to troubleshoot hardware, software, and network issues
• Assisting with the administration, configuration, and management of core network infrastructure
• Installing new equipment for customers onsite
• Working with 3rd-party providers to resolve software and hardware issues

What We 're Looking For:

✅ Experience in a 1st Line Support or similar IT role
✅ Excellent problem-solving skills and attention to detail
✅ Hands-on experience with Microsoft Operating Systems
✅ Familiarity with Microsoft 365 platform
✅ Understanding of LANs, WANs & Internet technologies
✅ Relevant certifications (CompTIA A+, Network+, Microsoft Office 365) are a big plus!

Why Join Us?
You won’t just be another IT support tech–you’ll be part of a forward-thinking team that values your skills and growth. If you love technology, solving challenges, and making a real impact, this is the perfect opportunity for you. Ready to level up your career? Apply today!

Job Type: Full-time

Pay: £23,500.00-£28,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Licence/Certification:

• UK Driving (required)

Work Location: In person