Job Type:

Permanent

Build a brilliant future with Hiscox

EU Claims Vendor Management Specialist - Benelux (gn)

Reporting to: Group Head of Claims Vendor Management (London)

Location: Brussels or Amsterdam– Hybrid 2-3 days a week in the office.

About Us:

At Hiscox, we don’t just provide insurance – we provide confidence and peace of mind. For over a century, we’ve been at the forefront of delivering specialized and innovative solutions, expertly crafted to protect what matters most to you – from your business ventures to your cherished home. With a dynamic team and a commitment to excellence, we offer bespoke products like public liability and professional indemnity coverage for businesses, as well as fine art, cyber, and home insurance, ensuring comprehensive protection. Join a forward-thinking company where passion, expertise, and innovation come together, and every day brings new and exciting challenges!

Position Overview:

This is a great opportunity for a procurement expert to join an established international vendor management team responsible for selecting, contracting and overseeing 3rd party claims vendors who support us in managing and investigating claims around the world. This role ensures that we deliver value for Hiscox in Benelux and that our customers in Benelux enjoy the service they expect from Hiscox when they need our support most.

As the Benelux Claims Vendor Management Specialist, you will be part of an international team of 13 professionals who are based in London, Berlin, Bordeaux and Atlanta and are responsible for the developing and managing the global claims supply chain through a consistent programme of rigorous tender, due diligence and contract frameworks, strong governance and audit, with an increasing focus on reporting and data analytics.

You will work with our business unit stakeholders in Benelux to develop a first class panel of claims vendors in line with the Group Claims Sourcing and Vendor Management Framework. You will own the vendor relationship from a corporate perspective from onboarding and contract negotiations to ensuring ongoing vendor compliance with SLAs and performance metrics. You will lead transformation initiatives to optimize processes and integrate technology where appropriate, while managing financial and operational risks.

To be successful, you need to have a good understanding of the insurance sector; practical experience in managing third party vendors and a great eye for detail and analysis when it comes to contracting and performance managing our third parties. You’ll also be as happy in the legal detail as you are in front of senior stakeholders.

Key Responsibilities:

• Serve as the Vendor Management lead in Benelux ensuring successful execution across internal teams and contracted panel partners.
• Act as the primary Hiscox point of contact for our Benelux claims vendors, building strong partnerships to achieve operational goals and deliver exceptional customer outcomes.
• Lead and partner with the claims vendors through active performance monitoring, fostering excellence and accountability.
• Define and align team objectives with organizational goals, establish measurable KPIs, and monitor progress to ensure success.
• Oversee the performance of the Benelux claims vendors, ensuring adherence to KPIs, SLAs, established processes, regulatory compliance, and Hiscox’s commitment to customer-centricity.
• Develop and implement strategies with the claims vendors to optimize operational efficiency, reduce costs, and improve service quality through process enhancements and innovative solutions.
• Collaborate with internal stakeholders to identify and address operational challenges, driving continuous improvement initiatives across the vendor management workstream.
• Promote technology and innovation with our claim vendors. Encourage automation; streamline workflows and enhance productivity while maintaining the “human” touch in customer interactions.
• Monitor operational metrics and provide regular reporting to senior claims leadership on performance trends, risks, and opportunities for improvement.

Job Specifications:

• Strategic Management : Develop and manage the claims vendor programme across Belgium and the Netherlands ensuring sufficient operational resilience and support for our underwriting strategies.
• Partnership: Lead, mentor, develop and motivate vendors to enhance productivity, foster collaboration, and achieve performance targets.
• Transformation and Performance Leadership: Promote operational transformation initiatives, targeting cost reduction, process optimization, technology integration, and performance enhancement.
• Governance and Reporting: embed the governance framework for claims vendors, including governance reviews, and audits, providing reporting mechanisms for senior claims leadership.
• Stakeholder Management: Act as the primary interface with our Benelux claims handlers/management, negotiate contract terms, and build strong partnerships.

Qualifications:

• Experience in managing a supply chain or vendors, preferably within insurance or financial services.
• Proven expertise in driving operational excellence and delivering measurable improvements in efficiency and quality.
• Strong leadership skills with the ability to inspire cross-functional teams and external partners.
• Experience in leading on process optimization and operational innovation.
• Familiarity with automation technologies and their application in improving vendor claims handling and investigations.
• Excellent communication skills managing relationships with stakeholders at all levels.
• Native speaker of Dutch and/or French, with full proficiency in English.

Educational Requirements:

• Bachelor’s Degree: A degree in Business Administration, Operations Management, Law, Insurance, or a related field is typically required. Master’s Degree could be an advantage.
• Professional Certifications: Relevant certifications such as Lean Six Sigma, or Project Management Professional (PMP), qualifications could be advantageous.

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