Job Title: IT Support Engineer
Location: St Albans
Salary: £28,000 - £40,000 per annum

About the Role:
Allegiance Technology, a well-established and respected Managed Service Provider (MSP), we are seeking a skilled and proactive IT Support Engineer to join our growing team in St Albans. In this role, you’ll be part of a dynamic and friendly IT support team, providing technical assistance to clients, resolving escalated issues, and ensuring the smooth operation of IT infrastructure. If you are a passionate problem-solver with strong technical skills and a drive to deliver excellent customer service, this could be the perfect role for you!

Key Responsibilities:

• Provide technical support to clients via phone, email, and remote tools.
• Troubleshoot and resolve complex technical issues, escalating when required.
• Manage and resolve incidents, service requests, and technical problems efficiently and within SLA.
• Support client infrastructure, including servers, networking, and cloud-based solutions (Microsoft 365, Azure, etc.).
• Perform regular maintenance tasks, updates, and patching of systems.
• Document technical processes, resolutions, and FAQs for internal knowledge sharing.
• Liaise with vendors and third-party providers for escalations and issue resolution.
• Ensure high levels of customer satisfaction and assist in improving support processes.

Please apply with your CV if you are looking to take the next step in your career!

Job Types: Full-time, Permanent

Pay: £28,000.00-£40,000.00 per year

Benefits:

• Company pension
• Employee discount

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Application deadline: 01/03/2025