Romac Logistics are currently recruiting for an IT Support Engineer. The IT Support Engineer will play a key role in maintaining, supporting, and enhancing the IT systems and services across the Romac Group of businesses. This role focuses on delivering high-quality technical support, managing IT infrastructure, and leading EDI development and integration projects to support the Group’s digital transformation.

The Engineer will work closely with the Head of IT and other business units to ensure the reliability, security, and performance of the Group’s IT services, with a strong emphasis on B2B EDI solutions.

Key Responsibilities:

• Provide 2nd/3rd line technical support across hardware, software, networking, and cloud systems.
• Troubleshoot and resolve complex IT issues, minimising downtime and maintaining high system availability.
• Develop and maintain EDI integrations with customers and partners using platforms such as Cleo Integration Cloud and/or CData Connect Cloud.
• Manage B2B integrations, ensuring accurate and timely data exchange between systems.
• Support the operation of the IT Service Desk, ensuring issues are logged, prioritised, and resolved in line with agreed SLAs
• Implement and manage monitoring tools to track system performance and address security vulnerabilities.
• Support hardware and software rollouts, upgrades, and migrations.
• Ensure all systems and processes comply with relevant standards, policies, and regulations.

Skills and experience:

• Minimum 3 years’ experience in IT support, infrastructure management, or EDI development.
• Proven experience in EDI development and B2B integration using tools like Cleo Integration Cloud and/or CData Connect Cloud.
• Strong technical knowledge of networking, server infrastructure, cloud services (Microsoft 365, Azure), and IT security.
• Hands-on experience supporting IT Service Desk operations and delivering high levels of end-user support.
• Strong troubleshooting skills for resolving complex hardware, software, and network issues.
• Familiarity with cybersecurity best practices and compliance requirements.
• Excellent organisational and problem-solving skills, with a customer-focused mindset.
• Strong communication skills, with the ability to work collaboratively across teams and with external partners.
• Relevant certifications (e.g., CompTIA A+, Network+, MCSE, ITIL) are an advantage.

If you would like to register your interest, then please apply below.

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Urmston, Greater Manchester: reliably commute or plan to relocate before starting work (required)

Experience:

• IT Support: 3 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Location:

• Urmston, Greater Manchester (preferred)

Work Location: In person

Reference ID: IT HO