We are looking for a proactive and detail-oriented Retail Liaison Manager to join our team. This role is crucial in supporting our field operations by managing store outreach, scheduling visits, and providing a key point of contact for retail partners and Retail Sales Representatives. The ideal candidate will have excellent communication skills, strong organisational abilities, and a customer-focused approach to ensure efficient scheduling and issue resolution.

About N2O

N2O is an award-winning creative brand experience agency. Trusted by the world’s most successful brands to build their brand experiences, we design and deliver insight-led, relevant, and engaging campaigns that create measurable impact across multiple channels – from in-store and out-of-home to digital and online experiences. We pride ourselves on our collaborative culture, innovative approach, and ability to exceed client expectations.

Our Head Office is based in Maidenhead, but we also have sites in Bedford, Welwyn Garden City, and Colnbrook.

Key Responsibilities:

• Conduct outbound calls to independent retailers to secure sign-ups for the 121 programme.
• Manage communications and booking of a pipeline of stores requiring face-to-face visits from a Field Operations Manager (FOM).
• Make reminder calls to stores before scheduled visits.
• The internal BMS system to book, manage, and review store visit schedules.
• Monitor and optimise the booking schedule to ensure efficiency.
• Communicate with FOMs in a timely manner and trouble shoot schedule issues, escalating wider issues to the TM Director/ NFM/Account Team as required.
• Serve as a helpline for store queries and concerns regarding the 121 programme.
• Support Retail Sales Representatives with store-related issues and escalate unresolved matters to internal teams.

Requirements

• Experience in retail liaison, sales support, or a similar role involving outbound calls and scheduling.
• Strong communication skills to build and maintain professional relationships.
• Highly organised with attention to detail and the ability to manage multiple tasks.
• Familiarity with CRM or booking management systems.
• Ability to work independently while collaborating with wider teams.
• Previous experience in retail or field sales is advantageous.

Benefits

Role Details:

• Contract Type: Fixed Term Contract (Tuesday - Saturday)
• Working Hours: Full-time (up to 40 hours per week)
• Location: Office based
• Salary: up to £28k p/a (depending on experience)
• 23 days paid holiday per annum.