Aviation Recruitment experts Optime are searching for experienced Check In Agents to join a well-respected and successful client at Luton Airport.

What’s on offer:

• Rate of pay: £13.79 per hour
• Shift Pattern: 6 on 3 off or 5 on 3 off
• Hours per week: 30/37.5 hours per week
• Weekly Pay (every Friday).
• Temp to Perm (performance based)
• Free Airport parking.

Confirmed start dates:

• 12th May 2025

Key Duties:

• Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travel.
• The role will require you to work on your feet for extended periods of time. This is due to check in areas being predominantly self service.
• The role covers all front of house customer service tasks, to ensure a smooth and seamless passenger journey through London Luton Airport.
• Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
• Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
• Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
• Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
• Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
• Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
• There will be opportunities to up skill and complete airside boarding training.
• Full training will be given which involves 11 days of classroom-based training.

Shifts:

The Airport is operational 7 days per week and candidates will be working on a 6 on 3 off and you will need to be fully flexible with the days and hours you can work. This could be subject to change!

Requirements:

• Good attention to detail.
• Excellent verbal communication skills.
• Must be physically able to work on your feet for long periods of time.
• Ability to work independently and use initiative, while being part of a team.
• Right to Work in the UK.
• Five year fully checkable reference history to be completed prior to your start date.
• Ability to pass Criminal Record Check (CRC).

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.