The primary responsibilities include:

To form part of a critical operations function that is responsible for the monitoring, availability and performance of production services.

• Responding to stakeholder requests within agreed timescales or SLO
• Drive automation to reduce failures, manual tasks and therefore improving overall application performance and availability.
• Perform systems administration activities to ensure the smooth operation of applications across multiple platforms
• Coordinate and communicate with impacted stakeholders as per incident management process.
• Demonstrate ownership of events and incidents through to restoration
• Perform daily shift handovers to peers and management across multiple geographies.
• Support maintenance activities which impact production applications.
• Support critical systems that handle sensitive and proprietary data
• Create, maintain and update work instructions for troubleshooting and supporting applications.
• Contribute to the planning of application/infrastructure releases and configuration changes
• Provide input to administering and maintaining all production environments
• Patching and upgrade of existing applications
• Provide feedback and coaching to upstream teams (both internal and vendors) to reduce escalations and to continually improve overall experience for customers.

Professional Experience Required

• A degree in Systems Engineering, Computer Science or related fields with related experience preferred
• 5+ years of experience administering Linux systems
• Strong hands-on experience of variants of linux distros
• 2+ years Operational experience of working with Amazon Web Services or Google Cloud Platform
• Experience of working with an automation platform to automate repetitive actions that reduce manual effort
• Familiarity with deployment tools such as Ansible Tower and Jenkins
• Experience in carrying out large deployments to global infrastructure
• Proficient with orchestration/configuration tools such as Ansible and Terraform
• Strong working knowledge of networking, packet tracing, understanding latency and throughput in order to pinpoint or resolve application issues.
• Thorough knowledge of HTTP(S), SMTP, TLS/SSL, DNS, LDAP, Kubernetes and Docker containers
• Experience of system/application administration in a distributed, customer-facing, high-availability and large-scale environments
• Experienced and confident in at least one scripting language such as Perl, shell, Ruby or Python.
• Experience of tuning and optimising monitoring systems.

Personal Experience Required

• A strong team player with the ability to grasp new technologies, adapt to change in methodologies, with a focus on delivery
• Extensive troubleshooting and problem-solving skills with respect to application technologies
• Ability to remain calm and work well under pressure
• A keen interest and desire to work within the security arena
• Ability to communicate effectively at all levels up to senior management.

Benefits

• Highly competitive salary
• Generous bonus scheme
• Equity package
• Competitive company pension
• Employee stock purchase plan (ESPP)
• Private Medical Insurance (Individual or family)
• Life Assurance scheme (up to 4x salary)
• Ample on-site parking.

This role will need to participate in weekends and holidays on-call support as and when required.