• About this role

Job Opportunity: Client Services Project Manager

We are recruiting on behalf of our client, a highly acclaimed and well-established brand delivery agency that specialises in all areas of packaging production. With multiple global sites, they are seeking a Client Services Project Manager to join their team in Louth.

Key Responsibilities:

Client Representation:

• Serve as the primary point of contact for the client, delivering a first-class service with professionalism and enthusiasm.
• Take responsibility for ensuring the highest quality product and the most efficient solutions for the client.
• Maintain a thorough understanding of the client’s culture and reflect this in behaviours and ways of working.

Project Management:

• Gather, manage, and coordinate new and updated graphics and packaging projects for the client’s brand portfolio.
• Coordinate the pack change process, including packaging artwork, artwork amendments, repro, proofs, and other services provided by the company.
• Manage and maintain project and job status trackers.
• Communicate key milestones and critical path timelines to stakeholders, escalating risks as necessary.

Briefing & Approval Process:

• Collate accurate briefs and submit them to production departments.
• Coordinate pre-artwork meetings with the support of the Technical Manager, and distribute meeting minutes and actions.
• Provide advice on print and technical feasibility with the support of the Print Technical Team and Operational Teams.
• Coordinate press attendance as needed with the Print Technical Team.
• Obtain final job approvals from relevant client departments before releasing fully approved files.

Relationship Management:

• Build and maintain effective, positive relationships across the client and print supply chain, becoming a trusted advisor.
• Represent the company professionally in all engagements, including project briefings and non-conformance investigations.
• Identify opportunities for process improvement and recommend actions in collaboration with Account Management and Operations Teams.

Required Skills & Qualifications:

• Excellent organisational skills with a logical approach to tasks.
• Strong project management skills, with the ability to remain calm under pressure.
• Comprehensive knowledge of FMCG print processes and packaging limitations/restrictions is essential.
• Attention to detail and familiarity with Microsoft Office; experience with Adobe products is a plus.

Preferred Attributes:

• Proactive, self-starter who works independently and efficiently.
• Strong interpersonal skills, including active listening and empathy.
• Team-oriented collaborator who excels in driving results and maintaining positive relationships.
• Demonstrated ability to navigate relationships at all levels within the client environment.

What 's on offer:

• Monday to Friday
• 40 hours per week (8am - 5pm)
• 25 days holiday (plus bank holidays)

Additional Details:

• Location: This position is based in Louth.
• Salary: Dependent on experience.

Job Type: Permanent