Job Overview
We are seeking a dedicated and experienced Hotel Operations Manager to oversee the daily operations of our award-winning hotel. This role is pivotal in ensuring that our guests receive exceptional service and that the hotel runs smoothly and efficiently. The ideal candidate will possess strong leadership skills, a background in hospitality, and a passion for delivering outstanding guest experiences.

Responsibilities

• Manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and food services.
• Supervise and train staff to ensure high standards of service and hospitality are maintained.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Handle guest inquiries, complaints, and feedback promptly and professionally to ensure a positive experience.
• Collaborate with human resources to recruit, train, and evaluate hotel staff.
• Monitor financial performance, including budgeting and forecasting, to achieve operational goals.
• Ensure compliance with health and safety regulations as well as hotel policies.
• Foster a welcoming atmosphere for guests by promoting excellent guest services throughout the hotel.

Skills

• Proven experience in hospitality management or a similar supervisory role within the hotel industry.
• Strong leadership abilities with a focus on team development and motivation.
• Excellent guest service skills with the ability to resolve issues effectively.
• Knowledge of human resources practices related to recruitment, training, and employee relations.
• Exceptional organisational skills with attention to detail in managing multiple tasks simultaneously.
• Proficiency in using hotel management software and technology systems is preferred.

Join our dynamic team as we strive to provide unparalleled service in the hospitality industry!

Job Type: Full-time

Pay: £35,000.00-£42,500.00 per year

Additional pay:

• Performance bonus

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Ayr KA7 2ST: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor’s (preferred)

Experience:

• Management: 2 years (required)
• Hospitality: 1 year (preferred)

Location:

• Ayr KA7 2ST (preferred)

Work Location: In person

Expected start date: 01/04/2025