Vacancy

Hotel Operations Manager
ONSITE
Location Ayr, Ayrshire and Arran, Scotland
Exact
Salary range £35000 - £42500
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Job description

Job Overview
We are seeking a dedicated and experienced Hotel Operations Manager to oversee the daily operations of our award-winning hotel. This role is pivotal in ensuring that our guests receive exceptional service and that the hotel runs smoothly and efficiently. The ideal candidate will possess strong leadership skills, a background in hospitality, and a passion for delivering outstanding guest experiences.

Responsibilities

  • Manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and food services.
  • Supervise and train staff to ensure high standards of service and hospitality are maintained.
  • Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
  • Handle guest inquiries, complaints, and feedback promptly and professionally to ensure a positive experience.
  • Collaborate with human resources to recruit, train, and evaluate hotel staff.
  • Monitor financial performance, including budgeting and forecasting, to achieve operational goals.
  • Ensure compliance with health and safety regulations as well as hotel policies.
  • Foster a welcoming atmosphere for guests by promoting excellent guest services throughout the hotel.

Skills

  • Proven experience in hospitality management or a similar supervisory role within the hotel industry.
  • Strong leadership abilities with a focus on team development and motivation.
  • Excellent guest service skills with the ability to resolve issues effectively.
  • Knowledge of human resources practices related to recruitment, training, and employee relations.
  • Exceptional organisational skills with attention to detail in managing multiple tasks simultaneously.
  • Proficiency in using hotel management software and technology systems is preferred.

Join our dynamic team as we strive to provide unparalleled service in the hospitality industry!

Job Type: Full-time

Pay: £35,000.00-£42,500.00 per year

Additional pay:

  • Performance bonus

Benefits:

  • Discounted or free food
  • Employee discount

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Ayr KA7 2ST: reliably commute or plan to relocate before starting work (preferred)

Education:

  • Bachelor’s (preferred)

Experience:

  • Management: 2 years (required)
  • Hospitality: 1 year (preferred)

Location:

  • Ayr KA7 2ST (preferred)

Work Location: In person

Expected start date: 01/04/2025