We are looking for an experienced and passionate Post OAice & Retail Manager to lead our Post OAice branch and, in future, manage multiple branches. This role is ideal for someone who thrives in a fast-paced environment, excels at managing a team, and is committed to delivering exceptional customer service while ensuring compliance and operational excellence.

Key Responsibilities:

• Inspire, motivate, and manage a team of Post OAice clerks, focusing on their professional development and performance improvement.
• Ensure the branch operates safely, legally, and eAectively, adhering to all legal and regulatory requirements.
• Manage cash and stock control systems using the Horizon system and EPOS, as well as workforce planning tools, ensuring accurate balances, cash, and sales reporting.
• Lead the team to achieve commercial growth targets by engaging them and communicating performance goals effectively.
• Set an example of exceptional customer service and support colleagues to deliver outstanding service standards.
• Build enthusiasm within the team and strengthen relationships with the local community through active engagement and involvement.
• Develop strong working relationships with colleagues in the food store to ensure a seamless customer experience and operational synergy.

Essential Skills & Experience:

• Previous experience working in a Post OAice, including managing legal compliance and regulatory requirements.
• Proven track record of managing or supervising a team.
• Experience in a fast-paced customer service environment, ideally within retail.
• Strong working knowledge of the Horizon system, particularly in cash and stock

control, as well as workforce planning.

• Excellent communication and organisational skills, with an ability to prioritise

and manage multiple responsibilities effectively.

• A genuine passion for engaging with and supporting the local community.

Job Type: Full-time

Pay: £25,000.00-£50,000.00 per year

Benefits:

• Employee discount
• Free parking
• Store discount
• UK visa sponsorship

Schedule:

• Monday to Friday

Experience:

• Management: 1 year (preferred)

Work Location: In person

Application deadline: 26/02/2025
Expected start date: 01/04/2025