IT Operations Technician

We are recruiting for an experienced IT Operations Technician for our client based between Leominster and Hereford on a full time and permanent basis. The successful candidate will provide technical support, maintain IT infrastructure, and ensure seamless IT operations across UK and Ireland teams working collaboratively with the wider European support teams.

What you can expect:

Salary: circa £35’000 - £40’000 per annum, depending on experience

Working hours: Monday to Friday (37 hours per week) - 3 days site based in north Hereford, 2 days hybrid

33 days holidays including bank holidays

Bonus scheme

Joining a collaborative and hardworking team

On site, free parking

What you will be doing:

Provide second-line user support for office-based, remote, and mobile users, resolving hardware, software, and network issues

Deploy, manage, and maintain IT infrastructure, including Windows servers, Azure environments, Microsoft 365 applications, and Active Directory

Configure and support LAN networks, including switches, access points, and mobile devices

Monitor server infrastructure using specialised tools to ensure performance and security

Document IT processes and contribute to IT projects, improving system efficiency and reliability

Occasional travel to Ireland will be required

What we are looking for:

BSc in computer science or relevant IT qualifications (preferred).

Experience in IT operations, with proficiency in Windows 10/11, Windows Server 2016-2022, Azure, Microsoft 365, SQL Server, SCCM, and MDM tools

Strong troubleshooting and problem-solving skills, with the ability to work independently and collaboratively in international teams

Attention to detail, resourcefulness, and a proactive mindset to improve IT service delivery

Experience with network configuration, application deployment, and IT infrastructure monitoring is a plus

Recruitment Direct are working as an employment agency in relation to this vacancy, you must have legal right to work in the UK to apply

Job Types: Full-time, Permanent

Pay: Up to £40,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Work Location: In person