Duties:

• Oversee the daily operations of the hotel, ensuring smooth and efficient functioning.
• Supervise and train staff members, providing guidance and support as needed.
• Maintain a high standard of guest services, ensuring customer satisfaction and resolving any issues that may arise.
• Coordinate with various departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless operations.
• Assist with human resources duties, including hiring, training, and scheduling staff.
• Monitor and manage inventory levels to ensure adequate supplies are available.
• Handle guest complaints or concerns in a professional and timely manner.
• Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and employees.

Requirements:

• Previous experience in a supervisory role within the hospitality industry is preferred.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written.
• Multilingual or bilingual skills are a plus.
• Knowledge of hotel operations and guest services.
• Ability to handle difficult situations with professionalism and tact.
• Strong organizational and time management skills.

Job Types: Full-time, Permanent

Benefits:

• Company pension

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Application question(s):

• Do you live 45 minutes or less away from London Heathrow Airport?
• Are you proficient in professional Arabic, including speaking, reading, and writing, and can you effectively communicate in a business setting?

Work authorisation:

• United Kingdom (required)

Work Location: In person

Expected start date: 16/03/2025