Do you love being involved in changing things to make life easier and better for our customers?

We need curious people who want to learn and are passionate about leading and delivering change projects that will transform our General Insurance Claims business.

A bit about the job:

GI Claims include personal and commercial motor, property, casualty, travel, speciality lines. New technical capability spans across multiple areas of claims and any new projects vary from representing Claims in Group wide initiatives to more local within a single claims area.

Within GI Claims there has been many new digital, analytical tools developed and there is the requirement to develop ongoing strategies as well as transition to persistent ownership.

This role will be responsible for developing future strategy bringing in external market awareness as well as transitioning key products to persistent ownership. Ongoing optimisation roadmap and delivery are key outputs of the role.

You’ll have the opportunity to drive future strategy for key IT elements used within the UKGI claims journey as well as build and implement new/ optimise capability within Claims – predominately IT which will help our customers and/or our colleagues. You’ll be responsible for all aspects of projects from outcome, prioritisation, delivery, solution development, risks and costs.

Skills and experience we’re looking for:

Good communication skills, including significant experience managing relationships with internal and external teams and stakeholders
Strong IT platform knowledge, preferably in claims, and Guidewire.
Working knowledge of Analytics Decision-Making tools (preferable)
Working knowledge of different project delivery methodologies, and digital customer journey where data analytics are integrated
Energy and drive to be proactive with the desire to take responsibility for tasks and see them through to completion
What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Salary Circa £55,000 (depending on location, skills, experience, and qualifications).
Bonus opportunity – 12% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
Brilliantly supportive policies including parental and carer’s leave.
Flexible benefits to suit you, including sustainability options such as cycle to work.
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
We take your wellbeing seriously with lots of support and tools.