Company Overview:

Teach A Trade is a leading provider of gas, electrical, and renewable training and assessment services. We are passionate about delivering exceptional educational experiences, and we are now looking for a dedicated Training Centre Administrative Coordinator to join our team.

About the Role:

This is an office-based, Monday-to-Friday role (08:30-17:00) , designed for someone with a strong passion for customer service and a proactive approach to creating a professional and welcoming training environment. You will play a pivotal role in ensuring the smooth operation of our Telford training centre.

If you have excellent interpersonal skills, thrive in an educational or training environment, and have an eye for detail with process adherence, this may be the perfect position for you!

Key Responsibilities:

• Front Office and Reception Services: Provide a professional and friendly reception service, welcoming visitors, handling telephone calls courteously, and ensuring clear communication at all times.
• Administrative Support: Manage all administrative aspects of the training centre, including course bookings, progress reports for apprentices, compliance audits, and general documentation.
• Quality Management and Compliance: Work collaboratively to maintain a robust Quality Management System and ensure compliance with all regulations.
• Event Coordination: Oversee the organisation and administration of events, including managing course materials, creating a conducive training environment, and liaising with trainers and delegates.
• Customer Engagement: Outreach to new and existing customers, maintaining strong relationships to promote repeat business and loyalty.
• Financial and Office Management: Manage invoicing, small accounts tasks, and scheduling; take minutes during team meetings and handle meeting arrangements.

Qualifications and Experience:

• Essential:
• Relevant UK administration qualifications.
• Previous experience working in an educational or training environment.
• Proven ability to manage multiple administrative tasks efficiently.
• Desirable (but not essential):
• Invigilator qualifications.
• Education-related qualifications, such as Assessor or IQA certifications.

Key Competencies and Skills Required:

• A warm and approachable demeanour, with a strong focus on delivering outstanding customer service.
• Exceptional organisational skills and attention to detail.
• Proactive approach to problem-solving and process improvements.
• Ability to work independently while collaborating effectively with the wider team.
• Comfortable managing a variety of tasks and prioritising under deadlines.

Why Join Us?

At Teach A Trade, you’ll be working in an environment where education and professional development meet warmth and dedication. Be part of a dynamic team that values collaboration, innovation, and making a difference.

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Telford: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: OMTAT
Expected start date: 14/04/2025